Frequently Asked Questions

Instructions to view the Aeron (“ARN”) token


  • What are the ARN token smart contract details?
  • Contract address: 0xBA5F11b16B155792Cf3B2E6880E8706859A8AEB6

  • Token name: Aeron

  • Token symbol: ARN

  • Decimals: 8


  • ERC20 compatible wallets to receive your tokens
  • The following wallets are known to be compatible with Ethereum tokens (ERC20 standard) and may allow you to receive and view your token balances: MyEtherWallet (no download needed), Mist (Desktop), Parity (Desktop), imToken (Mobile), Metamask (Browser plugin).

  • Do the tokens load automatically or do I have to input some parameters?
  • MyEtherWallet and imToken have integrated ARN tokens and they will load automatically. In other wallets, to discover a token you may need to select "Contract" and/or "Standard ERC20 token" and input Contract address, Token symbol and Decimals in the respective fields. Please refer to the user instructions for your particular wallet.


General Questions


  • When will the Aeron (“ARN”) token sale start?
  • The general sale started at 00:00 UTC on September 19, 2017. Sale will be open till 23:59 UTC on October 30, 2017.

  • Where and how will the Aeron token sale take place?
  • The sale happens through the secure token sale wallet at https://tokensale.aeron.aero.

  • Is there any presale process for ARN tokens?
  • Yes, the seed quantity of Aeron tokens was available for limited presale. Presale is now completed. Participation in presale does not disqualify you from participation in the general sale.

  • Is there a minimum or maximum of ARN tokens I can buy during the general sale?
  • The tokens are sold in purchase tiers ranging from 200 to 250,000 ARN tokens (worth 100 USD to 125,000 USD). To ensure broad distribution of the tokens, there are fewer tokens available in purchase tiers of 100,000 ARN and above, with the majority of tokens available for purchase in the 200-100,000 ARN range of purchase tiers. You will be asked to select the number of tokens you are requesting to purchase before proceeding with the rest of the token sale process. Should you wish to purchase a higher number of tokens, please be advised to buy early to ensure availability. The early buyers are offered special incentives.

  • Which payment methods are accepted in the general sale?
  • Bitcoin (“BTC”) and Ethereum (“ETH”) are the only methods of payment accepted in the general sale.

  • What is the pricing and exchange rate mechanism?
  • Tokens are priced at 0.50 USD (fifty US cents) per ARN token. You will be asked to select the number of tokens you are requesting to purchase. The number of tokens will be converted to USD amount and instantly payable in BTC or ETH. The amount payable in BTC or ETH will be calculated based on an exchange rate sourced from the reputable cryptocurrency exchange (Coinbase) no more than 60 minutes prior to the time you make your selection.

  • How will I know if my purchase was successful?
  • For purchases made in BTC and ETH, we will deem a purchase to be successful when three confirmations have been received within six hours of the time that payment information is displayed to you during the sale process. We reserve the right to refund your purchase if the transaction is processed after the six hour period lapses.

  • What do I need in order to participate in the ARN token sale?

  • 1. If you are paying in Bitcoin (BTC), you need the following:
    • a) Your BTC available on an exchange or in a wallet, ready to be sent to the payment address displayed to you during sale process.
    • b) Your ERC20 compatible wallet address for receipt of tokens (see examples of such wallets in the Knowledge Base section below).

  • 2. If you are paying in Ethereum (ETH), you need the following:
    • a) Your ETH available on an exchange or in a wallet, ready to be sent to the payment address displayed to you during sale process.
    • b) Your ERC20 compatible wallet address for receipt of tokens (see examples of such wallets in the Knowledge Base section below).

    • Note: You may send ETH directly from an exchange. However token receipt address must not be hosted on an exchange. There is no requirement for both wallets to be the same; the wallet you are sending ETH from may be different from the token receipt wallet.

  • How many ARN tokens are available for sale and how many created in total?
  • Through presale and the general sale, we make a total of 20 million (20,000,000) ARN tokens available for purchase at a price per token of 0.50 USD for a total of 10 million USD worth of tokens. Aeron is creating a total supply of 100 million (100,000,000) ARN tokens, of which: 60% will be available for purchase as described above, with 20 million tokens sold now and 40 million tokens frozen for sale at market price in 2018 and onwards, once the roadmap milestones are achieved, 20% will be distributed over period of time to achieve network growth, 18% will remain in inventory and will be allocated to the development and management team, whose work makes Aeron possible, and 2% of the tokens will be used to cover administrative costs of the token sale.

  • Where can I read the Aeron whitepaper in full?
  • The whitepaper is available at https://aeron.aero/AeronWhitepaper.pdf

  • Is there a shorter version of Aeron whitepaper?
  • You may read a one pager with key highlights at https://aeron.aero/Aeron_OnePager.pdf

  • Will there be a lock-up on tokens sold in this token sale?
  • No, there will be no lock-up for any of the ARN tokens purchased in either presale or the general sale. Tokens will be released to your ERC20 wallet once the sale is closed, tentatively by November 2017. We will contact you once the tokens are released to your wallet address.

  • What are the token sale transparency and security arrangements?
  • No tokens are pre-released before the token sale event is closed. The ERC20 token contract (with source code) is published at: View at etherscan.io. Token sale does not run a smart contract and there is no general address to submit funds. Each token buyer is provided with a unique pre-generated BTC or ETH payment address inside token sale wallet at https://tokensale.aeron.aero. Once receipts are collected and recorded on respective Bitcoin and Ethereum addresses, proceeds are moved to cold wallets on respective blockchains. Progress of the token sale is displayed to public at https://aeron.aero, directly from blockchain addresses once transactions are confirmed.

  • I purchased tokens and received a transaction confirmation email. Why don't I find tokens in my Ethereum wallet?
  • Tokens will be released to your Ethereum ERC20 wallet once the token sale is closed, tentatively by November 2017, and will be freely tradable thereafter. You will get an email confirmation at token distribution event. In the meantime you can view your token balance inside Aeron token sale wallet at https://tokensale.aeron.aero

  • Why Aeron token sale does not run an Ethereum smart contract, while some other token sales do?
  • Many token buyers would like to pay in Bitcoin (BTC) too. The smart contract, implementing BTC payments has lots of limitations and potential security problems, so we have decided to focus on performance and security. We have pre-generated BTC and ETH payment addresses on a clean airgapped computer that would serve as a temporary cold storage. Those addresses were transferred over the air gap to an internet-connected server. Private keys remain in a cold storage and not available on the internet-connected server. At that, funds are secured against any hacking attempt. Our script will monitor the transactions, coming from Aeron token buyers and update balances in the database accordingly. Tokens will be released to the buyers after the end of the token sale.

  • Will the Aeron tokens be listed at cryptocurrency exchanges?
  • Aeron has secured agreements to have the ARN token listed on major cryptocurrency exchanges, with Binance and HitBTC being the first exchanges to list the token. More exchanges are being negotiated with.

  • I have received an email sent by "Aeron Team" with a bonus offer and ETH payment address. Is it genuine?
  • Beware of scammers! Do not send funds! The only official ETH or BTC addresses to purchase Aeron tokens you can get once you register inside token sale wallet at https://tokensale.aeron.aero. Please help us fight scammers by forwarding such fishing email to [email protected]

  • What is the prospect of growth in token value? What percentage return will it offer?
  • We can't promise a specific percentage of return, but we have arranged the listing on major exchanges and will let the market value float. Once Aeron token is listed on exchanges, you will be able to trade the token. Market forces will drive its value, and we hope that success of the project would increase the token market value.

  • Is there a media kit which includes official Aeron logo and branding materials?
  • Yes, the official media kit is available for download at https://aeron.aero/Aeron_MediaKit.zip


Technical Questions


  • Which wallets can I use to receive the tokens?
  • You can send BTC or ETH directly from an exchange, but you need to provide an Ethereum token receipt address that is ERC20 compatible and is not hosted on an exchange. Please refer to compatible wallets and the sample transaction flow in the Knowledge Base below.

  • I provided Ethereum token receipt address from an incompatible wallet but I have the private key, can I still get my tokens?
  • Yes, see instructions for handling of the private key of incompatible wallets below.


  • I do not have the private key, can I still get my tokens?
  • You must get in touch with us about correction to your token receipt address before the token distribution ends. Please email [email protected] with all information regarding your payment including transaction ID and email. However, we are not responsible for any delays, losses, costs, expenses, or other issues relating to or arising from the loss of your private key or any other access credentials.

  • I didn’t use enough gas, what can I do?
  • The transaction should have been rejected or not mined, your balance has not changed. Please try again with enough gas (normally the value suggested by your ETH wallet = 21,000).

  • I sent ETH directly from an exchange, what can I do?
  • You can send ETH from an exchange, your transaction will be correctly identified and processed. However you need to provide an Ethereum token receipt address that is not hosted on an exchange. In case you have provided a token receipt address which is hosted on an exchange, or you don't have its private key, you must get in touch with us about correction to your token receipt address before the token distribution ends. Please email [email protected] with all information regarding your payment including transaction ID and email. However, we are not responsible for any delays, losses, costs, expenses, or other issues relating to or arising from this situation.

  • Where can I purchase ETH?
  • There are many exchanges that sell Ethereum for fiat or cryptocurrency, these include: Coinbase, Poloniex, Kraken, Bitstamp, Bitfinex, Bittrex, Cex.io

  • Where can I purchase BTC?
  • There are many exchanges that sell Bitcoin for fiat or cryptocurrency, these include: Coinbase, Poloniex, Kraken, Bitstamp, Bitfinex, Bittrex, Cex.io

  • I didn’t see an answer to my question
  • Send a request to [email protected] and we will try to answer your question.


Knowledge Base


  • ERC20 compatible wallets to receive your tokens
  • The following wallets are known to be compatible with Ethereum tokens (ERC20 standard) and may allow you to receive and view your token balances: MyEtherWallet (no download needed), Mist (Desktop), Parity (Desktop), imToken (Mobile), Metamask (Browser plugin).

  • Handling of the private key of incompatible wallets
  • Certain wallets will not display ERC20 tokens, but it is possible to export the private key to a wallet on the compatible list and retrieve your tokens. You may want to import your private key in JSON file or HD Wallet Seed to MyEtherWallet, for the best online experience. Please refer to instructions to your incompatible wallet to export the private key.

  • Participation in the token sale with Ethereum (ETH)

  • 1. Buy ETH on a cryptocurrency exchange, unless already owned.


  • 2. Set up an ERC20 compatible wallet (unless you already have one ready). MyEtherWallet is recommended.


  • 3. Locate your ERC20 compatible wallet address for receipt of tokens.


  • 4. Provide your token receipt address and send the ETH deposit (from an exchange or your other wallet) to the payment address displayed through the Aeron token sale wallet at https://tokensale.aeron.aero.

  • Participation in the token sale with Bitcoin (BTC)

  • 1. Buy BTC on a cryptocurrency exchange, unless already owned.


  • 2. Set up an ERC20 compatible wallet (unless you already have one ready). MyEtherWallet is recommended.


  • 3. Locate your ERC20 compatible wallet address for receipt of tokens.


  • 4. Provide your token receipt address and send the BTC deposit (from an exchange or your other wallet) to the payment address displayed through the Aeron token sale wallet at https://tokensale.aeron.aero.